We’re pleased to announce the addition of another
three-part webinar series for card university

Tuesday February 16, 2010	Part One Processing, Participants and Terminology	1:30 – 3:30PM Eastern
	This two hour session gives participants an overview of the card processing industry, with a focus on how a card transaction starts out and its downstream processing. The session will cover topics including Card processing terminology Credit card networks Debit card processing — Signature, PIN and the significant differences between Authorization and settlement processes Risk mitigation tools — CVV/CVC, 3D Secure, AVS Introduction to gift cards and stored value cards
Thursday February 18, 2010	Part Two Exception Handling (Chargebacks) and Regulations	1:30 – 3:30PM Eastern
	Reg Z, Reg E, Visa, MasterCard, STAR, NYCE, Interlink, Zero Liability. A host of rules and regulations exist in thecard networks. This session will review the major points of these rules and what you need to know to effectively support a card program.Additionally,the session will discuss exception processing in the card world: chargebacks, debit adjustments, provisional credit, etc., and how to evaluate whether to charge a transaction back or to simply write it off on your G/L.
Thursday February 25, 2010	Part Three Advanced Topics and Competitive Strategies	1:30 – 3:30PM Eastern
	This session covers emerging applications in the card industry, from debit card rewards to ACH cards to interchange rate examination and innovations in card acceptance (RFID, mobile, etc.)Who are the non-banks that are making solid gains in the card issuing world? Should your institution offer payroll cards? What stored value debit applications would fit within your mix? What should your debit strategy look like for 2010 and 2011?Should you, a merchant, offer a co-branded credit card instead of a plain private label card?
How does it work? One day prior to each session, you will receive an email with a webinar hyperlink, dial-in instructions and information on how to download the presentation the day of the webinar. Any questions, contact us at news@tdgphenix.com or call us at 615-373-5486